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Important Reasons to Check Insurer's Claim Settlement Ratio

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Importance of Checking Claim Settlement History
November 08, 2016

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Investing in a life insurance plan is important, as it provides financial security to your loved ones in case of your sudden demise. It gives you peace of mind knowing that their financial needs will be taken care of, even in your absence. Besides, life insurance facilitates long-term savings, financial planning for various stages of life, and provides tax benefits.

There are numerous insurers in the market offering life insurance plans with varied features and benefits. It is imperative to check various aspects while selecting a life insurance provider. One of the most important points to keep in mind while buying a life insurance is the claim settlement history of the insurer.

Understanding claim settlement ratio

Claim settlement ratio is an indication of the total number of death claims approved by the insurer. The ratio is determined by dividing the total number of claims approved by the number of claims received by the insurance company. For instance, if the insurance provider received a total of 100 death claims and has settled 96 of them, then the claim settlement ratio is 96%.

Reasons to check insurers' claim settlement ratio

Many individuals check the policy features and benefits, financial strength, ratings of the company, and the level of customer friendliness extended by the insurer while narrowing down their options. However, many fail to check the claim settlement history of the insurance provider. Following are the two major reasons to do so.

1. It is a reliable metric

The claim settlement ratio is a yardstick to measure the insurer's reliability. It helps to identify whether or not the insurance provider pays the beneficiaries the death benefit amount. Failure to settle claims defeats the entire purpose of investing in a life insurance policy. Moreover, a higher claim settlement ratio indicates a greater likelihood of your future claim being settled by the insurer.

2. Helps identify if your loved ones will be financially secured

Life insurance policies are purchased based on the premium outgo and expected returns after the demise of the insured. The beneficiaries may use the insurance amount to meet their financial needs, such as repayment of an outstanding loan, meeting day-to-day expenses or education expenses, among others. Checking the claim settlement history of the insurance provider gives assurance about your dependent's financial future.

It is, therefore, necessary to check the claim settlement ratio before purchasing a life insurance plan from a particular provider. To do so, you may simply visit the website of Insurance Regulatory and Development Authority of India (IRDA), the agency regulating the insurance industry in India. You may browse through the industry data and identify whether or not your selected insurance provider has a high claim settlement ratio.

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Francis Rodrigues Francis Rodrigues

Francis Rodrigues has a decade long experience in the insurance sector, and as SVP, E-Commerce and Digital Marketing, HDFC Life, manages the online sales channel, as well as digital and performance marketing. He has had hands-on experience in setting up sales channels and functional teams from scratch over a career spanning 2 decades.

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Vishal Subharwal Vishal Subharwal

Vishal Subharwal heads the Strategy, Marketing, E-Commerce, Digital Business & Sustainability initiatives at HDFC Life. He is responsible for crafting and ensuring successful implementation of the overall organisation strategy.

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