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RESUME APPLICATION PAY PREMIUM

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Annuity Customer Service

Welcome to Annuity Customer Service, your ultimate destination for all Annuity-related service needs.
 
Call us:
For Indian Customer: Call 022-68446530
(Mon to Sat, from 10 am to 7 pm, Call charges apply)
Mail us: [email protected]
WhatsApp: +91 8291890569
(Mon to Sat, from 10 am to 9 pm IST), (Local charges applicable)

For NRI Customer: Call +91-8916694100
(Mon-Sat, 10am-9pm IST, Local Charges Apply)
Mail Us: [email protected]
Click here to access Service help guide
  • Life Certificate
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Life Certificate

A life certificate is a document that the policyholder needs to submit to HDFC Life, to confirm their liveliness. It helps the insurer to verify and continue providing benefits to the right person.

1 When do I have to submit Life Certificate?

Life certificate/Survival proof needs to be submitted , as and when called upon by the company.
Life certificate can be submitted within 90 days prior to the life certificate due date as communicated.

2 Where do I have to submit the Life Certificate?

Option 1: Online option:

1. Login:

Go to https://lifecertificate.hdfclife.com/ and choose your preferred language.

2. Enter Details:

Enter your policy number or registered phone number, then click Continue.

3. Submission Steps:

a) Without Aadhaar:

Click on the option for submitting a Life Certificate without Aadhaar. You will be taken to a page where you need to record a video. Your photo will be checked for verification. If verification is not successful, your request will be sent to the next step for further processing.

b) With Aadhaar:
Click on the option for submitting a Life Certificate with Aadhaar. You will be directed to a page where you need to record a video. Enter the OTP (One Time Password) sent to your mobile number registered with Aadhaar. Once your Aadhaar details are verified, the process will be completed.

Option 2: Offline option:

You can download 'Annuity Life Certificate form' from ‘FORMS & DOWNLOAD’ tab in quick links and submit duly filled and signed Life Certificate at any HDFC Life branch.

a. Locate HDFC Life branches at https://www.hdfclife.com/contact-us#BranchLocator

b. Email a scanned copy of the Annuity Life Certificate Form from your registered email ID at [email protected] / [email protected] (NRI customers only).

c. Assisted Life certificate: An HDFC employee can assist the customer in submitting their Digital Life Certificate at the nearest assistance center.

3 What is Jeevan Pramaan Certificate?

This is a computer-generated electronic life certificate for pensioners. The Jeevan Pramaan Certificate is produced for individual pensioners using their biometric credentials. (It is a facility provided by the government for its retirees.) Once the biometric authentication is successful, the Pramaan ID will be generated.

For more details visit Jeevanpramaan.gov.in

Customers can submit this certificate to HDFC Life by visiting at any HDFC Life branch or by emailing at [email protected] / [email protected] (NRI customers only) from their registered email ID.

Note: The JPP ID should be verifiable on the Jeevan Pramaan portal to be considered acceptable.

ARN - NP/12/24/19404