HDFC Life Insurance: Policy, Premium, Nominee FAQ

RESUME APPLICATION PAY PREMIUM

HDFC Life Service-022-68446530

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For NRI Customers

(To Buy a Policy)

Call (All Days, Local charges apply)

+91- 8916613503
Email ID

nrionlineservices@hdfclife.com
Whatsapp

+91 8291-890-569

(If you're our existing customer)

Call (Mon-Sat, 10am-9pm IST, Local Charges Apply)

+91-8916694100
Email ID

nriservice@hdfclife.com

For Online Policy Purchase

(New and Ongoing Applications)

Call (All Days & Toll free)

1800-266-9777
Schedule a call

Click here
Whatsapp

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Give missed call to buy a policy

+91-9980970424
Email

buyonline@hdfclife.in

Branch Locator

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For Existing Customers

(Issued Policy)

Whatsapp

+91 8291-890-569
Call (Mon to Sat, from 10 am to 7 pm, Call charges apply)

022-68446530
Email

service@hdfclife.com

Fund Performance Check

Call (Missed Call)

0800-0006–609

Customers
- Individual
- NRI Center
Employees
- Mail
- CRM
- Goal
- ESS
- eSparsh
Partner
- Consultants
- Partner Portal-FC

RESUME APPLICATION PAY PREMIUM

What do you want to do?

Quick links

Mobile (Download app)

Download HDFC Life App

Buy plans, track your policy, make renewal payments & monitor fund performance with HDFC Life App, Download Now!

1 How can I avail of the Fund Switch facility?

You may avail of this facility by submitting the Fund Switch Request Form duly signed at any HDFC Life branch. Forms are available under Quick Links, visit Forms & Downloads. You can also execute fund switch request through My Account under the Transact Online Section by clicking on the link: https://myaccount.hdfclife.com/

Note: For details on the Fund Switch charges, please refer to your policy document. Fund Switch requests are acceptable subject to cut off rules followed by HDFC Life in accordance with IRDAI.

The current cut off timing for accepting requests to be processed with same day NAV is 3pm as per Indian Standard Time. Requests received after cut off times or on non-business days will be deemed received as of the next business day.

2 How can I avail of the Premium Redirection facility?

You may avail of this facility by submitting a Premium Redirection Request Form duly signed at any HDFC Life branch. Forms are available under Quick Links, visit Forms & Downloads. You can also execute premium redirection request through My Account under Transact Online Section by clicking on the link: https://myaccount.hdfclife.com/

Note: For details on the Premium Redirection charges, please refer to your policy document.

Premium Redirection requests are acceptable subject to cut off rules followed by HDFC Life in accordance with IRDAI.

3 What is the difference between a Fund Switch and Premium redirection?

Fund Switch: This facility available only in Unit Linked policies allows you to change the investment pattern by moving from one Investment Fund(s) to another, amongst the Investment Funds offered under a product.

Premium Redirection: This allows you to redirect your future regular premiums into different Investment Fund options available in a product. Your current investment holdings will remain unaffected with this request.

4 What is a top-up plan and how can I purchase a top-up plan for my Policy ?

Top-ups give opportunity to process an additional investment over and above existing premium amount which benefits in increasing the fund value.

You may avail this facility (if applicable to your product) by simple clicking on the link: https://myaccount.hdfclife.com/

Submit the Top up form at any HDFC Life branch. Click here to download the form.

Top up requests are acceptable subject to cut off rules followed by HDFC Life in accordance with IRDAI. The current cut off timing for accepting requests to be processed with same day NAV is 3pm as per Indian Standard Time. Requests received after cut off times or on non-business days will be deemed received as of the next business day.

1 How do I change frequency of premium payment?

To update the Premium Payment Frequency please login to My Account: https://myaccount.hdfclife.com/

• To login, enter your registered mobile number / email ID / Policy ID / Client ID along with the Date of Birth

• Click on Proceed and check the email ID & Mobile Number and click on Send OTP

• Enter OTP & CAPTCHA and click on Login

• On successful logging in, click on the Policy

• Click on Edit Premium Payment Frequency

Submit the Request for Major Alterations Form at nearest HDFC Life branch.

Click here to download form. Click here to locate nearest HDFC Life branch.

2 Can the beneficiary of the policy be changed in case of unfortunate death of the existing Beneficiary?

Beneficiary is the sole person entitled to the benefits under the policy. Yes, the Beneficiary of the policy can be changed in case of the unfortunate demise of the existing Beneficiary.

You have to submit the Policy Servicing Request Form at any HDFC Life branch. Forms are available under Quick Links, visit Forms & Downloads.

You may also refer to your policy document to know more about the Beneficiary change process.

3 Can I change the Nominee of the policy?

A Nominee is the person who would receive the Sum Assured or benefits in the eventuality of the policyholders' death. You may change your Nominee or the percentage of nomination during the tenure of the policy.

You have to submit the duly filled and signed Policy Servicing Request Form along with the original policy document at any HDFC Life branch. Forms are available under the Forms & Downloads section under Policy Servicing.

You can also change the same by logging into MyAccount : https://myaccount.hdfclife.com/

4 What is Nomination and how do I nominate?

A Policy holder nominates a person at the time of filling up the proposal form wherein the Nominee is entitled to the death benefits under this policy, on event of the demise of the Life Assured.

5 What is Assignment? How do I assign the policy?

Assignment is the process by which the Policy holder (Assignor) transfers all the rights attached to the Policy to the Assignee.

There are two types of Assignments:

Absolute Assignment: Under this, the benefits of the policy will be paid to the Assignee under all circumstances.
Conditional Assignment: Under this, the benefits of the policy paid will be subject to the conditions specified by the Assignor. Once the condition is satisfied, the policy will revert to the Assignor.

This is typically done to use the insurance policy as collateral for loan. Assignment has to be for a valuable consideration.

To know more on the assignment process, please visit any HDFC Life branch.

6 Can the policy servicing requests be submitted without policy document?

Yes, the below mentioned policy servicing requests can be submitted without policy document. The request needs to be submitted at any HDFC Life branch. Your request will be processed subject to the product norms and features.

Look In Cancellation
Assignment/ Reassignment
Change/Correction of DOB
Surrender

1 Can I request for a Change in Name?

For correction or rectification in the name, please submit the Policy Servicing Request Form along with a copy of your Identity Proof and the Original Policy Document at any HDFC Life branch. Forms are available under Quick Link section, visit Forms & Downloads.

You can also update the same by logging into MyAccount : https://myaccount.hdfclife.com/

2 Can I request for Change in Date of Birth?

You may activate SMS alerts from the Get Alerts Section under Tools & Download tab in My Account. Please select the mode of notification i.e. email or SMS alerts for transactions.

For correction or rectification in the date of birth*, please submit the Policy Servicing Request Form along with a copy of your Age Proof at any HDFC Life branch. Forms are available under Quick Link section, visit Forms & Downloads.

Email us at service@hdfclife.com along with a self-attested photocopy of your age proof
NRI Customers: Please write to us at nriservice@hdfclife.com

*According to the Proposal Form and Age Proof provided at the time of availing the proposal, the proposal is converted and date of birth is updated in our records.

Submit the Policy Servicing Request Form at any HDFC Life Branch. Click here to download the form.

3 How do I update my contact details?

Click here to update your registered Mobile number/ Email ID. Alternatively, you can scan the below QR code

You can also use our official WhatsApp bot Etty (Simply send ‘Update contact details’ on +91 8291890569) or Website bot Etty - Website chat bot to update Mobile number/Email ID. Alternatively, you can scan the below QR code

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ARN: DS/10/24/16358

For NRI Customers

(To Buy a Policy)

Call (All Days, Local charges apply)

Email ID

Whatsapp

(If you're our existing customer)

Call (Mon-Sat, 10am-9pm IST, Local Charges Apply)

Email ID

For Online Policy Purchase

(New and Ongoing Applications)

Call (All Days & Toll free)

Schedule a call

Whatsapp

Give missed call to buy a policy

Email

Branch Locator

Locate a branch

For Existing Customers

(Issued Policy)

Whatsapp

Call (Mon to Sat, from 10 am to 7 pm, Call charges apply)

Email

Fund Performance Check

Call (Missed Call)

My Policy

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